The Protocol Directorate is headed by the Chief of Protocol and assisted by a dedicated team comprising of a First Secretary, four Second Secretaries and four Supporting Staff (General Service).
The main activities / services of the Protocol Directorate include among others:
a. Assistance to Mauritians in distress overseas;
b. Assistance for transfer of mortal remains to and from Mauritius;
c. Visa assistance to general public including students admitted to tertiary institutions abroad;
d. Coordinating requests from Mauritians abroad for official and civil status documents, certificate of character, driving license, etc;
e. Authentication of documents (Apostille) for use overseas;
f. Intervention in case of loss of passports and issue of travel documents to Mauritian nationals;
g. Visa assistance and courtesies to Mauritian delegations proceeding on official missions overseas;
h. Accreditation of Mauritian Ambassadors / Consuls / Honorary Consuls overseas;
i. Accreditation of Foreign Ambassadors/Honorary Consuls in Mauritius;
j. Protocol Advice and Assistance to the State House, Prime Minister's Office, Ministries, Parastatal Bodies / Departments, Private Institutions, Religious Bodies, etc.
Customers range from Mauritian nationals (local & abroad), Foreigners in Mauritius, Ambassadors/Honorary Consuls/Officials/VIPS to Ministries, Parastatal Bodies, International & Regional Organisations, etc.
The contact details of the staff of the Directorate are as follows: